Have you ever imagined this lifestyle? Inconsecutive hours of sleep.
No exact breakfast and lunch. Taking a bath around 6:00 or 9:00 p.m. As you wake up, glimpse at the watch. Ride a jeepney at 11:00 p.m. Wet-haired inside an air-conditioned room. Putting up headsets and microphone into your head. Talking over the phone while typing over the keyboard. Coffee at midnight. Trying to be resilient when irate customers are on it. Yes! This is a life of a call center agent. Isn’t it incredible?
To be a call center agent is a challenging and promising career, yet a high-paying job. Incentives are most valued as keepsake rather than you say salary which is just a little enough to buy basics and extra goodies. Gift certificates, freebies, cool perks and other goodies for all agents who have shown x-factor with their performances. Now, who wouldn’t wish to become a call center agent? But wait, for who haven’t known this term, what a call center really does? Call center is responsible for taking customers’ calls and forward them to authorized persons, who are exactly the call center agents. Call centers replaced a work in conjunction with computers to expedite services.
Becoming a call center agent isn’t that easy. There are things I still remember during my interview. And the preparations made were concerning these; communication skills, English fluency, computer proficiency and interpersonal skills. My point of view for this category had started to help me understand myself more and got to learn new dimensions in life as well. In regard to communication skills, I must personally say it’s the most relevant in this field. It’s where your personality showcases how persuasive and or reliable you are through conversation. In addition, fluency in English is a must. It is obviously the preference in this industry. For some, a thorough training with American Accent is a plus factor to become a successful call center agent. It’s where you exactly learn how to pronounce
American Accents well using liaisons and a little bit of exaggeration. This must be annoying to hear but that’s the way it is. Due to technology advancement, computer literacy is now a pre-requirement in acquiring even not call center jobs. When we say interpersonal skills, it’s a total package of your well-being where you are able to interact with different people with diligence and patience. Call center agents are designated to give assistance, attention and help profession aide to the customers on line.
Being a call center agent is a life-seizure moment. Imagine no gimmicks, no hang-outs with your friends to your usual rendezvous on Wednesdays. Come to think of it on how monotonous the lifestyle does call center agents have! Do you realize what made them stay? Passion is what motivated call center agents to endure that happy-go-lucky lifestyle.
Simply love to give meaning to their work, willingness to commit risks and compromises are the main reasons to be précised. After all, it’s a worth-giving job with all the august compensations and benefits, cool and friendly environment and lastly, at the end of the day, it is something that makes your moment fulfilling anyway.
Learning to adopt those skills I mentioned are the turning points for you to have a successive career as a call center agent. There’s just one thing that matters most is when you already heard the words, “You’re hired!” Don’t doubt. Give your best shot with altruism and passion towards your performance. No matter how risky it is, think it over—the compensations you’re going to receive to sustain your sibling’s tuition fee, and of course, the lessons you experience with the clients, this is such a remunerative job of all season. Now, would like to be a call center agent?